T-Mobile in Highlands Ranch, CO Open now

Reviews about T-Mobile

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  March 12, 2020, by Lynne Friedlander
  After too long with Verizon, we did some research and finally switched our 3 personal phones to T mobile. My husband had made the switch and brought home 2 new iPhones. We decided we wanted different colors so, the next day I brought them in for exchange. Without blinking the guy told me it would cost me a $50 restocking fee per phone! I tried to explain the cellophane outside the boxes was still sealed and untouched but I couldn't even finish my sentence before the guy tried to tell me they "could no longer be sold" as new phones (which is complete bull!). I called my husband who in turn called the store where they were originally purchased. They said no problem just come on over. By accident, my son and I went instead to a third store where they also where completely accommodating and helpful. They made the switch no problem and then helped is do all the transferring which was a little tricky because one of the old phones was an older Android switching to an iPhone. They spent a lot of time trying to make sure everything was okay and were very kind and pleasant - just the kind of service you would expect when you spend $1000! The point is, the guy at Highlands Ranch was rude and lying. Two other nearby stores were willing to help whether they had originally sold the phones or not. Based on other reviews it seems others have had particularly bad service here. Save yourself the aggravation and get the service you deserve - drive five extra minutes to Broadway and County line and see Ana who was amazing.